Helpdesk and Support Services

Our Helpdesk and Support Services include:

  • Telephone
  • Email
  • Web
  • Social media (Twitter, Facebook, etc.)
  • SMS (Text Messaging, ETXT)

helpdesk

Looking for a way to ensure your customers get the support they need? We pride ourselves in our ability to deliver excellent customer support and helpdesk services. We are capable of providing 24/7 support and help you increase customer satisfaction and retention.

To do this we use staff that are not only technical trained but also aware of the principles of great customer care. We have over 4 years of experience in full helpdesk support, covering Level 1, 2, and 3 technical support, as well as accounts and sales support. Our unified communications allows us to cover support over all channels necessary to ensure your customers are never left scratching their head trying to figure out how to use your service.

As the contact centre function for ISP KiwiOnline, we worked closely with the company to help build the customer base, not only through new sign ups but also through customer retention with consistent and high quality helpdesk and technical support services. Our operators were capable of interacting with customers to manage and resolve customer queries and leaving no stone unturned when assisting the customer.