| Training and Development |
| "At Connect Global we believe our continued success is a direct result of the investment in our people" We believe that our success is due to the investment of our people. We share this value by providing specialised Call Centre Training programmes facilitated by one of New Zealand's leading Call Centre Trainers. While we all understand the importance of training, we often improvise or do without under the pressure of the business, forgetting the effect this has on our staff and business performance. Our interactive, relaxed style of learning will deliver a specially designed programme that meets your businesses specific needs either in-house or off-site. Customer Service The experience a customer gains when receiving service from an organisation can determine the success or failure of retaining customer loyalty, gaining market share and of course enhancing your business reputation. We can design a programme to help your staff understand the what, why and how of providing great customer service. Sales Sales is the blood supply of any organisation. The effectiveness of Sales & Marketing campaigns effect the bottom line. We will walk your staff through the sales process using effective tools that help increase sales conversion rates while providing a great customer experience. Developing People and Performance Developing People & Performance workshops have a myriad of content that will give the participant ideas of processes, and best practice skills that can be personalise when developing and managing the performance of team members. National Certificate of Call Centre Operations Assessment Programmes The benefits of offering a National qualification to your staff and for industry recognition are numerous. However the implementation, facilitation and management of such a programme is a huge task and one, which many find difficult to manage. To ensure you get all the benefits it has to offer, we can implement, drive and manage this through your call centre. Freeing you and your staff to focus on your business. |
